SERVICES- CUSTOMER EXPERIENCE DESIGN
Experience is everything for the customer
Your brand perception depends on every experience your customer has with your organization. The customer experience goes beyond the screen. As your partners in innovation, we will help you go beyond technology and apps for creating a great customer experience across all the touchpoints in user journey.
How we helped Kara Sara design a customer experience.
Our tools and Processes:
How we build products
EMPATHY BUILDING
User personas and journey
Empathy mapping
Day in a life
Ethnographic Research
STAKEHOLDER ALIGNMENT
Business Model Canvas
Value Proposition Canvas
Competitor research
CREATION
Wireframing
Paper Prototyping
Hifi-Mockups
MVPs
FEEDBACK
User Testing
Usability Audits
Card Sorting
User Interviews
DESIGN QA
Heuristic Evaluation (UX Audit)
Usability Testing
Go from Ideas to outcomes – Faster!
Have an existing product?
Thinking of ways to make it more usable and profitable? We have got you covered
Build a culture of innovation
Get training on usability and customer experience design.